Return & Refund
Kindly note that all our products listed are guaranteed genuine, and as per such we will not accept any refunds or returns on product sold. Therefore, you are advise to be vigilant and re-confirm your selection before performing a payment. Any opened or consumed products are considered sold and strictly not eligible for return and/or refund.
Nevertheless, only under circumstances below are we able to entertain such requests, namely:
- The items were damaged in-transit before arriving at your doorstep;
- The items that you had received does not match the descriptions of your orders.
Kindly note that you can only raise a return request within 24-hours upon receiving all your ordered product(s). In events where such issue happens, kindly fill in the form below.
Our operation team will investigate and update your request status in 2 working days. You will be notify on the request status via registered email. We may contact you for further arrangements and follow-ups to your requests if necessary.
- Items must be returned in its pristine quantity and condition e.g. if the item consists of 2 bottles, ALL 2 bottles would be returned accordingly together with any packaging and accessories provided.
- For full refund request, please note that the refund transfer period might differ depending on various reasons including, method of payment that you use on the original payment, bank operation hours etc. Hence, please allow 3 to 14 business days for the refund to be process.
RETURN & REPLACEMENT DISCLAMER
- Kanpai will arrange a third-party courier service to collect the return product/s from the customer.
- The pickup point will be based on the invoice’s address.
- The pickup time is according to the third-party courier services operation hour (usually ranging from 9:00 AM to 6:00 PM onwards.)
- Kanpai will arrange the pickup only ONCE, and the customer will be notified in advance prior to the pickup as a confirmation.
- As per such as well, the customer is also held responsible for the pickup, hence please make sure someone is available for the pickup.
- However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
- Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
- Kanpai is held responsible for the cost of returning the items back to our facilities.
- If the customer missed the pickup, the customer would have to return the product/s to Kanpai themselves.
- As per such, the customer would be solely responsible for the conditions and safety of the product during transit to our facilities.
- Shall there be any damages that had happened throughout the course of transit, the customer will bear the complete costs of the items.