FAQs

DELIVERY

How big is your Klang Valley coverage?

Please refer below map for Klang Valley coverage (next day delivery)

Do you deliver outside of Malaysia?

No. Unfortunately, our delivery is limited to areas within Malaysia. We deliver to all states, including East Malaysia!

Can my order be delivered to a different address?

Absolutely. Just provide the alternative address when you check-out

Who delivers my orders?

We work with reputable delivery partners such as Lalamove, Pickuup, M-Express and GDEX whom we trust with all of our hearts. 

How do I check the status of my delivery?

Whatsapp us at 017-7628060 or email us at hello@kanpai.my

When will my order be delivered?

All orders are fulfilled within 1-3 working days for Peninsular Malaysia and 14 working days for East Malaysia. If you do not receive your orders within these timeframes, please get in touch with us via call, whatsapp or email.

What time will my order be delivered?

As our delivery partners work according to a route and schedule, we’re unable to provide you with an exact time slot. All deliveries are completed as per below: 

West Malaysia: Monday – Saturday, 12pm – 6pm 

East Malaysia: Monday – Friday, 9am – 6pm 

What is your delivery fee?

West Malaysia

We’ve got a flat rate of RM15 for all cities and suburbs within Peninsular Malaysia. However, delivery is FREE for orders worth RM250 and above. For remote areas and islands, there may be a surcharge based on the exact location, it would be best to call us for confirmation. 

East Malaysia

RM100 for every 10kg (roughly 6-7 bottles) and FREE delivery for orders above RM400!

ORDERING

Is there a limit to how much I can order?

No. All our products are duty paid. Hence you may purchase as much as you need subject to availability at our shop

Can I buy from your shop?

Absolutely! Visit us at 10 Jalan PJU 3/46 Petaling Jaya
47810 Selangor
Malaysia. Please give us a call before you drop by.

RETURN OF GOODS

Can I return my order after receiving it?

Absolutely. You may return your goods 3 days after receiving it for a refund for whatever reasons. You will need to bear the cost of returning the goods to our shop. See terms and conditions under REFUND.

What happens if one of the wines I received is corked or spoilt?

Occasionally, customers receive a corked bottle(s). If this happen to you, please call us within 3 days of purchase for a replacement. Returned bottle(s) must be no less than ¾ full.

What happens if one of the spirits I received is corked?

Due our tropical climate, we do experience periodically the occurrence of dry whisky corks resulting in breakage when removing it from the bottle. See suggestions on how to remove a broken cork. We regret that that a broken cork whisky does not warrant a replacement bottle

PAYMENT

Can I cancel after payment is made?

Absolutely. Please call/Whatsapp us at 017-7628060. If your order has already been shipped out, you will need to return the products to us and we will refund you. Refund terms & conditions apply.

Are payments made on your site secure?

Absolutely. All online payments are administered by IPAY88, Malaysia’s #1 digital payment gateway.

Can I pay cash on delivery?

No. We regret that we only accept digital payment (Visa/Mastercard/Bank Transfer) for all online delivery.

How can I pay by cash?

You may come and purchase your products directly at our Kanpai shop.

REFERRAL

What will happen when I refer to a friend?

Your referred friend will receive a coupon worth RM30!
The coupon will be automatically applied to their cart on their first purchase with a minimum spend of RM250.

What will I get for my referral?

For sharing the liquid love, you will receive a coupon worth RM20.
The coupon will be valid with a minimum spend of RM200 storewide and will expire within 60 days. Keep track of your successful referrals and coupons in the ‘coupon’ section under ‘My Account’.

How does the referral system work?

Step 1: Log in to your Kanpai account
Step 2: Under ‘My Account’ navigate to ‘Refer a Friend’

Step 3: Select your referral method. You may refer a friend via:

  • Copy & Paste URL
  • Copy & paste your unique coupon code
  • Invite via email

    Step 4: Nudge your friend to make a purchase at RM30 off!
    Step 5: Receive your reward of RM20 upon their successful purchase
    Step 6: Order, receive & drink (ahem, responsibly!)

    Refer more friends, share the love and enjoy the discount. It’s the Malaysian way lah 😉

CUSTOMER SERVICE

Why should you trust our products?

We are consumer division of Thaipore Malaysia (M) Sdn Bhd “TPM” which has been inoperations since 2003. TPM is the official sole importer for Bacardi-Martini for domesticMalaysia, distributing its products to wholesalers, hotels, medical halls, food & beverage outlets and clubs throughout the country.

Where is your shop located?

We are located at 10 Jalan PJU 3/46, Sunway Damansara, 47810 Petaling Jaya, Selangor, Malaysia. Click here for location. 

What are your operating hours?

We are opened Mondays-Fridays (10am – 5pm)

WINES & SPRITS MANAGEMENT

How do I store my wines?

We recommend you use a wine chiller to store your wines.

Should different wines be served at different temperatures?

Industry experts recommend the following. White wines are best served between 5 and 7 degrees Celsius, champagne and roses are best served around 10 degrees Celsius and red wines are best served between 16-18 degree Celsius.

How do I remove a broken cork?

Due our tropical climate, we do experience periodically the occurrence of dry wine and/or whisky corks resulting in breakage when removing it from the bottle.Should you also experience a similar situation, we recommend the following to remove the remaining piece:

  • 1. Use a corkscrew to pull it out. This is proven to be the best method.
  • 2. Use a long nail and a pillar to pull it out.
  • 3. Use a long pointed object to push it into the whisky bottle
  • Once out we recommend you decanter your wine and/or whisky for storage.

    REBATES

    What is Kanpai credits all about?

    For every purchase you make, you will receive Kanpai credits. These credits can be used to offset payments of your next purchase.

    How is Kanpai credits calculated

    For every RM100 purchase you make, you will receive 1 Kanpai credit. Each Kanpai credit is worth RM1.

    Is there a minimum purchase I need to make to use my Kanpai credit?

    No. For example if you have earned 70 Kanpai credits and your next purchase is worth RM70, you may use all your Kanpai credits to offset the entire RM70 payable.