FAQs

Why should you trust our service?

Firstly, we sell only duty paid products. We strongly believe that every business should be done legally . To get rid of doubts and uneasiness feeling, you can visit our website and read our reviews or pop in our Kanpai shop at Sunway Damansara.

How are my wines or liquors are delivered?

We use two modes of transport within Klang valley: we use lalamove (motorbike) to carry up to a maximum of 3 boxes and lalacar(car) to transport heavy cartons and more than 3boxes. Outside
Klang Valley, we use either Awesome or Mxpress logistics. The orders are then packed neatly in our discrete, protected and customised box to be delivered to destination safely.

Do you deliver to other countries outside of Malaysia?

No. we only deliver within Malaysia.

Can I have my order delivered to different address?

Of course! If you are looking to send as a gift, please provide us with the alternative address and contact details. Moreover, you may leave us messages or wishes and our customer service will create a lovely gift card to according to your request.

Can I cancel an order after payment has been made?

You may cancel the order within 24 hours. To cancel , you have to call us at 017- 2075011
and you will be compensated for paid expenses. In addition to that, credit card fee( 3% ) is deducted from your payment. Or you may leave your credit at Kanpai for the next purchase.

Can I pay cash on delivery?

At the moment, NO. You can walk in Kanpai shop to pay on spot or make payment via credit.

How do I check my order status?

Call us at 017-2075011 or email us at hello.kanpai.my

Are payment made on your site secured?

Online payments are go through IPAY88. The gateaway are trustable and secured, allowing you purchase with ease. For that matter , any information regarding payment is not saved and shall not be disclosed.

What if one of the wines I receive is corked or spoilt?

Occasionally, customers receive the corked bottles. If this happen to you, please call us within 3 days of purchase for a replacement. If you want to return the spoilt bottle, its volume should has about three quarters of four.

Can you deliver wines that are not on your list?

Yes, we deliver if the source can be available in Malaysia. You have to email us details at
hello@kanpai.my and we will get back to you for price and its availability.

At what temperature should I serve my wine?

Because of the hot weather in Malaysia, you are recommended to use cooler temperature above the
usual room temperature. White wines are serve between 5 and 7 degree celcius, champagne and
roses are around 10 degree celceius and reds around 16-18 degree celceius, depending on the body
type.

Can I buy wines or liqurors from Kanpai shop or Can I visit you shop?

You can visit us during operating hours and also purchase directly. Our shop is located in No. 10, Jalan PJU 3/46, Sunway Damansara, 47810 Petaling Jaya, Selangor and we operate from 9am until 6pm. Or you can shop from online – whichever is a convenience!

What us your delivery fee?

Free delivery for the purchases above RM 200 within Klang Valley. We charge flat rate RM 10 for delivery outside Klang Valley. We deliver across the whole Malaysia. But for the remote areas, kindly let us know beforehand as we have to confirm with logistics.

Refunds and Precautions

If the cork is damaged or the bottle crack while opening Balvenie branded bottles, you will get a refund. FOR YOUR INFORMATION, Balvenie corks are supposed to be wet. If you notice it ‘s dry, you have to flip the bottle over to dampen the cork. So you may drink to the whole content of your heart. By the way, no credits or cash return and only the product(s) is replaced.

How to use Kanpai Credit?

After every purchase you make , you will receive 1% credit in a form of cash rebate. Your credits will be added up and you can use the credits in your next purchase.