Customer Experience Representative – Petaling Jaya

What the role is

This is an integral 5 days/week (some additional hours may be required) position at Kanpai that requires weekends and evenings. Some holiday work will be required. While this is an in office role, there is work from home flexibility.

In this role, you will:

  • Assist customers, retail partners, and regional managers via phone and email with ordering and retailer app questions.
  • Quickly address, solve, and track all customer support requests using Zendesk
  • Solve problems and address unsatisfactory experiences
  • Change course as priorities shift in real time with new inbound issues arriving