FAQs

DELIVERY

Please refer below map for Klang Valley coverage (Next Working Day Delivery)

No. Unfortunately, our delivery is limited to areas within Malaysia. We deliver to all states, including East Malaysia!

Absolutely. Just provide the alternative address when you check-out

We work with reputable delivery partners such as Mr Speedy, Pickuup, M-Express and GDEX whom we trust with all of our hearts. 

Whatsapp us at 017-7628060 or email us at hello@kanpai.my

All orders are fulfilled within 1-3 working days for Peninsular Malaysia and 14 working days for East Malaysia. If you do not receive your orders within these timeframes, please get in touch with us via call, whatsapp or email.

Cut-off time for next day delivery is 12pm.
Orders placed beyond cut-off time will be delivered the day after
*Subject to stock availability and ready to ship items only

As our delivery partners work according to a route and schedule, we’re unable to provide you with an exact time slot. All deliveries are completed as per below: 

West Malaysia: Monday – Saturday, 12pm – 6pm 

East Malaysia: Monday – Friday, 9am – 6pm 

West Malaysia

We’ve got a of RM15/RM20 for all cities and suburbs within Peninsular Malaysia. However, delivery is FREE for orders worth RM250 and above. For remote areas and islands, there may be a surcharge based on the exact location, it would be best to call us for confirmation. 

East Malaysia

RM100 for every 10kg (roughly 6-7 bottles) and FREE delivery for orders above RM400!

ORDERING

No. All our products are duty paid. Hence you may purchase as much as you need subject to availability at our shop

Absolutely! Visit us at 10 Jalan PJU 3/46 Petaling Jaya
47810 Selangor
Malaysia. Please give us a call before you drop by.

RETURN OF GOODS

Absolutely. You may return your goods 3 days after receiving it for a refund for whatever reasons. You will need to bear the cost of returning the goods to our shop. See terms and conditions under REFUND.

Due our tropical climate, we do experience periodically the occurrence of dry whisky corks resulting in breakage when removing it from the bottle. See suggestions on how to remove a broken cork. We regret that that a broken cork whisky does not warrant a replacement bottle.

1. Use a corkscrew to pull it out. This is proven to be the best method. 
2. Use a long nail and a pair of pliers to pull it out. 
3. Use a long pointed object to push it into the whisky bottle
 
Once out we recommend you decanter your whisky for storage.

PAYMENT

Absolutely. Please call/Whatsapp us at 017-7628060. If your order has already been shipped out, you will need to return the products to us and we will refund you. Refund terms & conditions apply.

Absolutely. All online payments are administered by IPAY88, Malaysia’s #1 digital payment gateway.

No. We regret that we only accept digital payment (Visa/Mastercard/Bank Transfer) for all online delivery.

We do not accept cash. However, you can use the coupon selfpickuptpm while checking out from our website and you can self pickup from our store with free of charge.

REFERRAL

Your referred friend will receive a coupon worth RM15!
The coupon will be automatically applied to their cart on their first purchase with a minimum spend of RM300.

For sharing the liquid love, you will receive a coupon worth RM15.
The coupon will be valid with a minimum spend of RM300 storewide and will expire within 60 days. Keep track of your successful referrals and coupons in the ‘coupon’ section under ‘My Account’.

If you do not receive your referral coupon after your friend successfully makes the purchase, please contact us. 

Step 1: Log in to your Kanpai account
Step 2: Under ‘My Account’ navigate to ‘Refer a Friend’

Step 3: Select your referral method. You may refer a friend via:

  • Copy & Paste URL
  • Copy & paste your unique coupon code
  • Invite via email

    Step 4: Nudge your friend to make a purchase at RM15 off!
    Step 5: Receive your reward of RM15 upon their successful purchase
    Step 6: Order, receive & drink (ahem, responsibly!)

    Refer more friends, share the love and enjoy the discount. It’s the Malaysian way lah ?

CUSTOMER SERVICE

We are consumer division of Thaipore Malaysia (M) Sdn Bhd “TPM” which has been inoperations since 2003. TPM is the official sole importer for Bacardi-Martini for domesticMalaysia, distributing its products to wholesalers, hotels, medical halls, food & beverage outlets and clubs throughout the country.

We are located at 10 Jalan PJU 3/46, Sunway Damansara, 47810 Petaling Jaya, Selangor, Malaysia. Click here for location. 

We are opened Mondays-Fridays (10am – 5pm)

Saturday’s (10am to 2pm)

Public Holidays (10am to 2pm)

WINES & SPRITS MANAGEMENT

We recommend you use a wine chiller to store your wines.

Industry experts recommend the following. White wines are best served between 5 and 7 degrees Celsius, champagne and roses are best served around 10 degrees Celsius and red wines are best served between 16-18 degree Celsius.

Due our tropical climate, we do experience periodically the occurrence of dry wine and/or whisky corks resulting in breakage when removing it from the bottle.Should you also experience a similar situation, we recommend the following to remove the remaining piece:

  • 1. Use a corkscrew to pull it out. This is proven to be the best method.
  • 2. Use a long nail and a pillar to pull it out.
  • 3. Use a long pointed object to push it into the whisky bottle

    • Once out we recommend you decanter your wine and/or whisky for storage.

    REBATES

    For every purchase you make, you will receive Kanpai credits. These credits can be used to offset payments of your next purchase.

    For every RM100 purchase you make, you will receive 1 Kanpai credit. Each Kanpai credit is worth RM1.

    No. For example if you have earned 70 Kanpai credits and your next purchase is worth RM70, you may use all your Kanpai credits to offset the entire RM70 payable.