Royal Brackla – Kanpai Malaysia

4.9

09:22 10 Jun 22

I placed my order for 5 craft beers and realized that 2 of them was not what I ordered, and one of the wrong order was craft beer dated from 2020. I reached out to the WhatsApp customer support on 30th May 2022 and they told me they will retrieve the bottles and replace it because the 2 bottles that I ordered was out of stocks. On 31st May 2022, they picked up the 2 bottles of beers from me. As of today 10th June 2022, after 8 working days, I still didn't get my refund, but they have mark my order as completed on the website.

I know sometimes things fall out of place and mistake happens, but at least have the courtesy to proactively let me know when I will received my refund, and not me keep chasing my money. This is my first time purchasing on this site, and it would probably be my last.

Kon Yong Kang

13:24 19 Apr 22

Best seller with fast response and have very useful information and assistance. Recommended..

Tan Kok Yan

03:37 08 Feb 22

Great purchase experience, and well packed, very responsive on Whatsapp as well.
(Updated) really quick too! Ordered yesterday, received the day after!

Wilson Ang

04:47 08 Dec 21

Ordered was delivered next day once dispatched even during pandemic time. Packaging and pricing was fantastic! Will definitely order again from them.

PEI FEN ONG

17:13 07 Dec 21

Well packed and arrived safely, customer service is friendly and fast response too, will order again ?

Joanne Lim

10:00 07 Dec 21

Very fast delivery, ordered Monday, delivered on the next day. Bought three bottles of Momo souju and they bubble” wrapped each bottle up and pack in a box. Fast response on messages also on enquiry. Great service.

Linda H

08:58 22 Nov 21

Super fast delivery to Penang , ordered on Friday , received Monday...
Extremely well packaged & undamaged.
Very impressed with this company.
I will be using them for all future alcohol purchases.
Highly recommend
Thank You Kanpai

Charanjit Kaur

08:58 26 Aug 21

Very reliable and competitive pricing. Fast in delivery and very responsive/helpful seller. Great experience and would definitely order again. Keep it up Kanpai Team ??????

Audrey Kho

10:13 25 Aug 21

Easy to navigate the website & great delivery service!
Appreciate the superb packaging - products arrived in perfect condition ?

Darren Wong

08:24 04 Aug 21

1st time purchase and impress on the handling of the package as it's an FRAGILE item and fast delivery within Klang Valley. Will buy again and hope for more promotion or offering. Thanks.

Keith Kwok

20:59 21 Jul 21

Very great experience. Order from overseas to surprise my father. Express dispatch and delivery. Highly recommended. Enough talking. I am going to put in my next order with Kanpai.

Maria Boey

02:39 23 Jun 21

Stay home and enjoy the authentic liquor from Kanpai. I really enjoy buying from Kanpai. Fast delivery and responsive. Cheers ??. We together stay home and enjoy our drink. Let's fight against the pendemic.

Audi Mok

12:54 14 Jun 21

Third time purchase of wines. Excellent service. Well-packed for delivery to Melaka. Will purchase more for my dad's borderline-alcoholic drinking needs. High recommended. (Kanpai highly recommended...not alcoholism.)

Tanabalan Subramaniam

06:56 13 Jun 21

Lion beer was good, will repeat order. The germany 0% alcohol beer was amazing. Bring in more variety of it will alcohol. ??

Ashley Ng

15:21 11 Jun 21

Surprise by the packaging (delivery) and the creativity! Of course enjoy the beer too!

Prem Ananth T Selvarajah

04:29 15 Apr 21

Good seller. With good response.
Fast delivery time.
The bottles were packed very good.
Recommended.

Robin Lee

11:16 30 Mar 21

Great service... Very willing to help me with my problems as well... Nice price and super fast delivery! Everything is good!

M Naikker

09:02 30 Mar 21

Highly recommended. Service was excellent, I requested for on day delivery at Klang Valley areas, they just delivered within 2 hours. Very impressive customer service 👏 👌

Ministry of Fiitness

02:54 26 Mar 21

I got my mojito on the same day I purchased. I placed my order at 4pm and I got my delivery by 7.30pm. Really good services and genuine product. Definitely will purchase again from them. Love it

Anne Adriano

07:45 25 Mar 21

Prompt and very impressive customer service. They are accommodating and responsive to my inquiries and delivery updates. Highly recommended and will definitely purchase again from them! ??

Bianca Lai

06:32 31 Jan 21

Very fast delivery, even during MCO period.. have ordered twice and service is especially good as well. Price is one of the lowest you can find in KL! Will be ordering often ??

Sasha Yap

08:12 25 Jan 21

Super fast delivery (and still chilled!) in large box with lots of protection for bottles. Wide selection of sake on website, reasonable prices (and even discount coupon and free next day delivery). Very happy with Kanpai Malaysia and will definitely order again & recommend!

Rick Daeg

05:56 10 Jan 21

Great service especially in this time of pandemic, same-day delivery even during peak season of Christmas. Properly packaged and handled, my 4 bottles of wine arrived perfectly, in time for a Christmas feast by my loved ones while I was away and unable to join them. Not to mention the great deals and discounts given! Will definitely engage Kanpai in the future.

Ng Leong

07:03 08 Jan 21

Excellent service and fast delivery. I was very impressed with the speed that Kanpai delivered the purchased item to my friend in perfect condition and within short turnaround time. Thank you very much!

Phong Nguyen

07:02 06 Jan 21

Highly recommended!
I am totally satisfied with the service, easy to order and super-fast delivery. The price is quite competitive and good coupon for new register as well.

Fiona Lee

08:27 05 Jan 21

I am very satisfied with the service provided by Kanpai Malaysia. Placed my order online around 9pm on 20th Dec, it was delivered on 21st Dec afternoon. And they gave RM40 discount for 1st time buyer too. Just perfect!

zheng zhongmeng

05:12 05 Jan 21

Wide selection and user friendly platform. Some items were reasonably priced. Fast delivery too, my case I ordered at 11pm and got the items the next day evening.

M Y Woo

05:10 05 Jan 21

I'm super impressed with their speed of delivery. Prices are quite reasonable. My order is well packed - everything arrived in perfect condition. Great job. Would definitely order from them again

yong waikit

13:15 03 Dec 20

Efficient ordering platform and superb delivery. Received my items in the same day after i placed my order in the morning. They will keep you updated on the order and delivery status too. Well done.

Wednesday Tan

03:11 20 Nov 20

Great experience purchasing from Kanpai Malaysia. Ordered in evening and received them next day afternoon, carefully packed. I'm impressed. Will definitely buy again from them.

Ken Chow

09:31 19 Nov 20

A nice authentic online liquor online store. Quite a fair range of sake, spirit, wines and beers available. Great place to search for less popular brands and types of alcohol. Prices are very competitive. While shopping for whisky, I bought a bottle of sake and long-time-no-see Mandarin orange peel cognac. Service is next day service. Very fast. Plus free gift included.
Store can improve on increasing the popular range of alcohol. Delivery, while fast, is via third party courier. Concern is that the package was not sealed and could be easily opened/closed. In case of dispute, difficult to attribute liability. The container box can accidentally open & the precious eau de vie would go to the dogs. A strip of masking tape would minimize such exposures.

SOON YEE WONG

23:42 18 Nov 20

However this is my 1st times buy liqueur online, but because Kanpai was the official Benedictine D.O.M, so I fell safe.
5 Star for the Great customers servis, I forgot she name, but she really helpful.
definably will buy again if have extra voucher.
Excellent service. 100% original. Many thanks.

Daniel Tan

07:11 02 Nov 20

I am impressed with the speed of delivery and how the product is handled with utmost care. The online store is well designed and simple to use. Wide selection and competitive prices made sweeter with cash rebates and referral codes. Looking forward to my next purchase!

Jason Cheah-Velasquez

15:56 27 Oct 20

If I could give you six stars I would. Excellent service, easy to use online, efficient and speedy delivery the next day. Friendly service. Totally recommended. Range of drinks selections is vast. Thank You Very Much for such good service. My regular go to site from now on.

Manu S.

02:00 23 Oct 20

Ordered online; very easy process, product availability is live on the website.
Excellent choice of beer offered.
Very competitive to cheaper prices for some of the product offered.
Delivery as per information provided, on time.
Would recommend, and for sure use Kanpai's services again.

JY Tan

00:01 14 Oct 20

Cheaper price of the product which I have bought compare to the other online beverages shop. Easy to use online ordering system, constantly updates on order and delivery status, box packaging and less than 3 Working days delivery time. Will definitely use this service again.

Joanna Beo

00:52 02 Oct 20

The most seamless and personalized transaction. Ordered in the evening and was delivered in the afternoon the next day. You cant go wrong with Kanpai, best online beverage shop for all your a alcohol and wine cravings 🍷

They have discounted promo code for a limited period only so no need to feel FOMO. “Add to Cart” those bottles now 👍🏻

Moi, N.K. Koh & Chee

10:43 29 Sep 20

Very impressive and trustworthy seller! Goods are always received speedily and as described. Buy with confidence!

Pauline Chen

08:53 28 Sep 20

Wine taste : Yet to taste.
Delivery : Fast delivery.
Packaging : Bottles securely packed.

ps : delivery was made by friendly lady.

Charles Hung

08:27 18 Sep 20

Next day delivery! With free gift! Will purchase more !!

Kanthasamy Subramanyan

07:48 11 Sep 20

Very fast delivery. I ordered few minutes before midnight yet I received the drink the next evening.

Verinia Khoo

07:05 11 Sep 20

They have a good range of libations and a very good customer service! They ensure that your order is sent out when you want it even though it's being sent to a friend.

Hailey W

06:41 11 Sep 20

Fast delivery—ordered on Tuesday evening, received on Wednesday afternoon. Bottles were placed in a box with packaging material so they arrived intact.

Cheryl CWY

06:08 11 Sep 20

Impressive delivery time. I placed an order at 4am and received my parcel by 3pm. Bottles were arranged nicely in a sturdy kraft box. Price is reasonable and especially love their free gift promo.

R. Dev Kumar

11:31 02 Sep 20

Delivery of the items ordered was pretty quick. The bottles were securely packed to prevent breakages.

Fox See Kiong

08:31 18 Aug 20

Really next day delivery! I ordered twice and verified that. Kudos to the efficient customer service team for one of the incident where the beer I ordered was out of stock and they got in touch with me for a replacement.

Chee Chiaw Lim

07:34 15 Aug 20

Unexpected fast delivery. Ordered on Friday evening and received on Saturday morning. Well packaged.

Rhathan Singham

06:24 13 Aug 20

Ordered some booze for a birthday late night Friday ... ( it was afternoon here in UK). WhatsApp the team at Kanpai to deliver the next day. They immediately acknowledged and confirmed delivered. How professional is that? It’s like bespoke service . Keep up the good work.
Thank you

Lawrence Poon

07:31 11 Aug 20

Delivered within the same day, good services as well.

ng wei chin

01:31 05 Aug 20

They were extremely helpful as I was purchasing a gift for my dad from overseas. Would highly recommend as their customer service is top notch! ??

Vinoda Ganase

10:19 04 Aug 20

Such a good selection and choices of drinks but mostly pleased with the brilliant service! I ordered Thursday night, but failed to read they don’t deliver on weekends & public holiday (my fault!) so I contacted saying I needed it for Saturday night & they were so helpful and quick to reply and suggest a replacement bottle! Got it in time for my event AND they gave a complimentary bottle too! The replacement bottle was recommended by the manager himself and it was so good! Very satisfied and will definitely be buying more in the future ?

Serene chan

10:18 04 Aug 20

Speedy delivery! I placed an order in the morning and received it in the afternoon. Bottles were packaged well.

Rugged Villain

10:09 04 Aug 20

Price cheaper compared to many liquor delivery services. Ordered yesterday and been delivered today. Well packaged. The best... ?

Mun Wai

13:20 22 Jul 20

Received my bottle on the same day. Bottle was wrapped securely with bubble wrap. But most important of all, an original bottle of liquor.

ashleen kaur

07:39 05 Jul 20

They were very accommodating and kept me informed about everything from when the order was placed to when the order was delivered. They beers arrived and they were very well packaged! Very impressed!

Annie Yap Yin Hoon

11:44 04 Jul 20

Very good service! Gem, customer service, was friendly, very helpful & efficient. Delivery was prompt, the guy was responsible & kind. Am happy with my purchase & their services. Will definitely repeat order.

Ashen Gunasekeran

03:42 04 Jul 20

Delivery was quick and efficient. The website has been designed well and its easy to navigate and make payments without any hassle. I would be using them for all future alcohol delivery services.

Elwin Chin

03:08 02 Jun 20

Ordered on 22nd May, Friday night and received on 23rd Saturday! Certainly did not expect the speedy delivery!

Arun Duvvuri

04:10 29 May 20

This is my 3rd time order in Kanpai and the collection they got is absolutely amazing and totally original quality. Always recommend this.

JIA ER TAN

15:49 27 May 20

Their delivery services is awesome! And they make sure to wrap all my bottles properly! Overall thank you Kanpai for the fast delivery and also properly wrapped bottles with care!!!

Elwin Chin ( MoneyTree Asia Pacific )

10:47 23 May 20

Ordered on 22nd May, Friday night and received on 23rd Saturday! Certainly did not expect the speedy delivery!

Ee-Tan Chow

13:24 19 May 20

Have ordered from Kanpai twice and their service is always fast and efficient. Products too are of The best quality. We enjoyed the Brackla single malt, which I only found from Kanpai, very much!

M Jay

15:10 18 May 20

Order was super easy. Next day delivery. Packaging was good with a lot of padding with the free gift. 4 star because in the text delivery was supposed to be between 3-5 but super efficient arrived at 2:45pm. Which was a bit inconvenience. But nevertheless is was all good. Will buy again.

Siti Kamaruddin

08:56 15 May 20

If I could give more than 5 stars, I would. Firstly, I don't even live in Malaysia. But I made an order to send as a gift to someone there and everything from payment to delivery went so smoothly. And most importantly, him and his dad liked it. Everything was so well taken care of, I couldn't be happier. Kanpai was awesome through and through. Thank you Kanpai! Just the first order of many!

Tysern Yap

07:24 28 Apr 20

Very efficient delivery service. Even during this MCO Period, they managed to deliver to me (And Neatly and Safely Wrapped in Bubble Wrap) to my doorstep. Job Well Done

kenny lim

08:34 11 Mar 20

User friendly web portal. Browsing and choosing your fave was a breeze. From browsing to payment was easy. Fast delivery and very well packed. Like the small card they include inside. Bought few times for myself and on behalf of friends. HIGH RECOMMENDED

Eu Kit Kuan

04:57 11 Mar 20

I would give them 6 stars if possible, delivery was done in such a fast manner even faster than I expected and the packaging was done so nicely that you would be guaranteed that no damage was done. And it is safe to say that all their products are genuine. I would not hesitate to order again with them!

JBao 浆爆

03:58 11 Mar 20

This is my first purchase and good experience! Morning 10.30am order and get it at same day 3pm. What a fast delivery. Good job

Yu Keong Cheng

01:33 12 Feb 20

Made my first purchase today. Delivery was fast! good communication and service. Friendly staff, easy to navigate website and liquors are at a reasonable pric. Will definitely buy again from them!

Awesome work Kanpai!

eric Leong

07:24 16 Jan 20

Love it. The delivery speed is amazing. I placed the order at morning and received the stock before 5pm. Packaging is good. Most important the price is reasonable and it's all duty paid liquor.

kenny phang

11:36 27 Dec 19

Made my first purchase today.
Delivery within 5 hours from time of placing order gave a good impression on service.
Will definitely buy again from them.

Biutiful Kruz

14:20 23 Dec 19

Kanpai never fail to impress me. It is such a customer-oriented wine store that emphasizes on high quality products and fast delivery. I am so happy with my recent purchase because it was well-packed, hand delivered to me with a phonecall beforehand. When unbottle my wine, the taste is potent, rich and authentic. Kanpai is indeed one of the most reliable online wine stores out there. Don't need to believe me. Just give Kanpai a try and experience it yourself how true it is.

Andy Khoo

04:21 13 Dec 19

Highly recommended! Friendly & helpful staff with very competitive pricing. Order was delivered within 2 days. Will definitely return for my next event.

Hong Lee Kheng

08:49 09 Dec 19

Received with good packing. Thanks also for the small gift. Even delivery late may due to the order cross the weekend but many thanks for the prompt reply & follow up. Will buy again

Althea Nathen

05:42 27 Nov 19

Friendly staff, easy to nagivate website and very prompt delivery.

Have purchased from them a few times and will definitely continue to do so. Bottles come packed in a nice box, with a cute card and sometimes with a free gift!

Keep up the awesome work Kanpai!

kah mum sum

07:33 26 Nov 19

Super Fast Delivery! Order morning delivery on afternoon, delivery within the selected time zone. Great deal & nice packing & service is great, recommend to buy

Eugene Tee

08:48 14 Nov 19

Excellent service and prompt delivery for wide selection of authentic drinks. I have also purchased from Kanpai for friends and they've all been really happy with their gifts!

Praveer Chopra

11:53 09 Nov 19

I recently purchased a bottle of Tequila from Kanpai for a specific occasion and received it in perfect, mint condition, presented in a beautiful box. I ordered it on a Sunday and received it the very next day. Fast order processing and delivery, would definitely recommend and I’ll be placing more orders from Kanpai in the near future! :)

Amy Tiang

08:27 24 Oct 19

Great experience dealing with Kanpai as they really good down to customer experience by providing options & solutions to you. It feels like we are each of their important customer regardless how much we buy & that matters most. Not to mention the speedy delivery service & prompt response through WhatsApp! Thumbsup and will definitely come back again for more !

Gackt Leong

08:51 27 Sep 19

Friendly stuff and fast delivery. The spirits are authethic, well packaged and reasonable priced. Thumbs up!

Truly Services

09:52 06 Sep 19

Super fast delivery - ordered in the morning the goods arrived in the evening. Superb genuine products with good prices. Highly satisfied.

Matthew Ong

14:45 30 Aug 19

Kanpai were very helpful with my order.
Prompt delivery and customer service is superb.
They will update you the status of your order accordingly.
Super recommended for those who wants a reasonable priced and excellent service.
Thanks again Kanpai!
Would definitely buy again

George Chong

14:35 19 Aug 19

Delivery is fast, the prices of offer items is very reasonable. I have personally visited the office in Sunway and find Jeremy, person in charge to be enthusiastic and visionary. I ordered the Glenfiddich 15 years and at RM248, it is a good buy. They even come with instructions how to check if the duty paid label is authentic. Kanpai as I understand is part of a group that distributes liquors to bars and supermarkets, so they can sell at quite competitive prices as they import the liquors themselves.

Ani Charlie

11:50 14 Aug 19

Kanpai is awesome! My parcel arrived perfectly and they even delivered it according to my convenience. Kanpai's customer service is on another level! , it was a pleasure speaking to them and they were extremely helpful and so kind.This is definitely going to be my go-to place for alcohol, I'm super happy with their products and their service. Everything is just top-notch ❤

Lionel Koh

09:44 18 Jul 19

Ease of order, good pricing, and most important immediate delivery on the same day. Impressed with the immediate online responses, confirmation and issuance of receipt following payment gives first time customers comfort! The promotions is a Real catch.

Ha H.C

09:33 12 Jul 19

Reasonable prices & fast delivery. Following up with the messages on the delivery status. Good customer service. Recommended ?

Hemanth Adapa

05:40 04 Jul 19

One of the best stores and amazing service. Great attitude of the staff and wonderful selection. They have gone out of the way to procure a GOT series whisky set for me. Very good indeed and highly recommended

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